The Nuvolo IWMS product is built by Nuvolo, Inc. as an ISV of ServiceNow.
Client should begin the process to Access ServiceNow’s Compliance Operational Readiness Evidence (CORE) group on ServiceNow’s Community portal.
Nuvolo’s applications suite are scoped applications that have been designed and built to meet ServiceNow’s security requirements. The application, and client data, are 100% contained within the ServiceNow platform. Additionally, with every new ServiceNow release or Nuvolo application update, Nuvolo’s suite of applications must pass a rigorous inspection process, conducted by ServiceNow, to be certified within their App Store. This certification process scrutinizes our application with respect to the following areas:
There are over seventy (70+) stringent requirements that applications are tested against for the certification. ServiceNow Certification Policy for Scoped Applications, and the checklist by which the product is tested, is located here. (https://community.servicenow.com/community?id=community_blog&sys_id=259dea69dbd0dbc01dcaf3231f961969)
Validation documentation related to our products, Operations reports (SOC reports, etc…), and Informational Documents (e.g., regulatory assessments, Nuvolo Process Overviews, Nuvolo certifications) are available through the Nuvolo CORE Group available within Nuvolo Community Portal (coming soon).
All SOPs and quality system documents are stored in Nuvolo’s GRC system. Customers may review this content only when conducting a formal audit of Nuvolo. Customers are not given direct access to the GRC system and will be provided a facilitated review over Zoom.
Yes. Nuvolo is certified to ISO 9001. Certificates and reports are in Nuvolo CORE Group available within Nuvolo Community Portal (coming soon).
Nuvolo releases include a comprehensive functional validation of all product features against applicable regulations. Customers are ultimately responsible for establishing a Nuvolo instance is in a validated state. Customers can leverage Nuvolo’s functional validation content to reduce the scope, duration, and cost of their validation efforts.
Validation Packages are made available with each Major release. They are in Nuvolo CORE Group available within Nuvolo Community Portal (coming soon).
Refer to the System Overview document in the latest Validation Pack for your application. These are available through the Nuvolo Compliance Community Portal (coming soon).