Technical Account Management Support

Overview

Nuvolo’s Enhanced Technical Account Management Delivery Model provides comprehensive technical support through a dedicated Technical Account Manager (TAM) who serves as your primary point of contact and manages an assigned pod of engineers aligned with your subscription terms. They triage and resolve support cases through weekly meetings while developing a deep understanding of your operating environment and provide technical recommendations for system optimization and feature expansion. Our team liaises directly with Product Engineering for escalated issues, delivers minor enhancements as needed, and provides timely responses for your support cases and technical inquiries. You’ll receive weekly value reports summarizing progress and accomplishments, plus quarterly strategic planning sessions to establish a roadmap of 30, 60, and 90-day objectives. This comprehensive model ensures peak application performance while providing strategic guidance for long-term success. Our dedicated approach combines technical expertise with strategic planning to maximize your Nuvolo investment and drive continuous improvement.

Key Features:

Minor Enhancement & Resolution Coordination: Address minor enhancements, provide timely responses and assist with troubleshooting on support cases
Release Management Support: Assist with upgrade support and governance development for new feature prioritization (upgrade support is available for our 75% and 100% TAM packages only)
Nuvolo System Administrator Support: Knowledge share with Customer’s Nuvolo System Administrator, advocate and liaison with Nuvolo’s Innovation and Product Support teams

TAM Resources can be obtained through an annual Order Form to supplement the extra support required in 25%, 50%, 75% and 100% packages.