Services Catalog
Nuvolo’s Services Catalog provides a pre-defined best-practice out-of-the-box setup packages. These fixed-scope engagements follow a pre-defined setup strategy to streamline the configuration process and focuses on a rapid time-to-value setup.
Nuvolo Enterprise
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Space, Move and Reservations – Ukraine | NUV-SERV-SPMVRS NUV-SERV-SPMVRS-EM | The Space, Move and Reservation solution gives space management teams an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. Move Management within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. Reservation Management allows employees or contractors to book a space using visual floor maps. | View Details |
| Space, Move and Reservations – Thailand | NUV-SERV-SPMVRS-T NUV-SERV-SPMVRS-T-EM | The Space, Move and Reservation solution gives space management teams an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. Move Management within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. Reservation Management allows employees or contractors to book a space using visual floor maps. | View Details |
| Space and Reservations – Ukraine | NUV-SERV-SPRS NUV-SERV-SPRS-EM | The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device. | View Details |
| Space and Reservations – Thailand | NUV-SERV-SPRS-T NUV-SERV-SPRS-T-EM | The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device. | View Details |
| Space and Move – Thailand/Ukraine | NUV-SERV-SPMV-T NUV-SERV-SPMV-T-EM | The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. The Move feature within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. | View Details |
| Space – Thailand/Ukraine | NUV-SERV-SP-T NUV-SERV-SP-T-EM | The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. | View Details |
| ServiceNow Setup | NUV-SERV-SN-SU NUV-SERV-SN-SU-EMEA | This service is to provide support of the installation of a ServiceNow Environment. It provides the connections to the client’s active directory and single sign-on. | View Details |
| Reservations – Thailand | NUV-SERV-RS-T NUV-SERV-RS-T-EM | The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device. | View Details |
| Reservations – Ukraine | NUV-SERV-RS-T NUV-SERV-RS-T-EM | The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device. | View Details |
| OT Security – Thailand | NUV-SERV-OTS-ALL-T NUV-SERV-OTS-ALL-T-EM | Nuvolo’s OT Security modules (Inventory & Workflow; Monitoring and Response and Risk Assessment) are designed to keep up-to-date asset information by correlating your Connected Workplace assets with information from your real-time network monitoring solution. Correlated with security relevant information this will help secure the fleet. The framework for performing risk assessments surrounding Operation Technology, builds out a risk management framework, and associated controls to mitigate risk. | View Details |
| OT Security (Inventory & Workflow) – Thailand | NUV-SERV-OTS-IW-T NUV-SERV-OTS-IW-T-EM | Nuvolo’s OT Security Inventory & Workflow module is designed to keep up-to-date asset information by correlating your Connected Workplace assets with information from your real-time network monitoring solution. The first step in securing your environment is knowing what is within your environment. The Inventory & Workflow product helps to set the foundation for incident response with your OT assets. | View Details |
| OT Security (Inventory & Workflow & Monitoring & Response) – Thailand | NUV-SERV-OTS-IWMR-T NUV-SERV-OTS-IWMR-T-EM | Nuvolo’s OT Security Inventory & Workflow module is designed to keep up-to-date asset information by correlating your Connected Workplace assets with information from your real-time network monitoring solution. Combined with OT Security Monitoring & Response, keep up-to-date asset information correlated with security relevant information to help secure the fleet. | View Details |
| Move – Thailand/Ukraine | NUV-SERV-MV-T NUV-SERV-MV-T-EM | The Move feature within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. | View Details |
| Facilities Maintenance – Thailand/Ukraine | NUV-SERV-MAINT NUV-SERV-MAINT-EM-T | The Maintenance solution creates a single, cloud-based system of record that enables an accurate inventory of assets, devices, and equipment, so technicians can track and report maintenance all in one platform. It automates workflows and offers digital checklists for inspections, facilities assessments, equipment warranty tracking and more – all with online and offline mobile capabilities. | View Details |
| Clinical Maintenance – Thailand/Ukraine | NUV-SERV-HTM-T NUV-SERV-HTM-EM-T | The Clinical Maintenance solution creates a single, cloud-based system of record that enables an accurate inventory of devices, so technicians can track and report maintenance all in one platform. It automates workflows and offers digital checklists for inspections, equipment assessments, risk, equipment warranty tracking, and more – all with online and offline mobile capabilities. | View Details |
| Capital Projects – Ukraine | NUV-SERV-CPRO NUV-SERV-CPRO-EM | Capital Projects solution allows for management of project portfolios, communicate progress to stakeholders and increase transparency ensuring that capital investments are generating value. Project lifecycle and its progression through various phases including baseline scope, schedule and cost, and change orders impacting the baseline are managed within the solution to provide a wholistic view of the project and program level portfolio. | View Details |
Advisory Services
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Advisory Services | NUV-SERV-ADSERV-20 | The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 20 hours of fixed support per week. | View Details |
| Advisory Services | NUV-SERV-ADSERV-10 | The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 10 hours of fixed support per week. | View Details |
| Advisory Services | NUV-SERV-ADSERV-5 | The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 5 hours of fixed support per week. | View Details |
Support Services
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Software Subscription Technical Account Management (SSTAM) | NUV-SPPT-TAM-25 / NUV-SPPT-TAM-25-EM NUV-SPPT-TAM-50 / NUV-SPPT-TAM-50- EM NUV-SPPT-TAM-75 / NUV-SPPT-TAM-75-EM NUV-SPPT-TAM-100 / NUV-SPPT-TAM-100-EM | The Software Subscription Technical Account Manager is a single point of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration reviews, and project-related requirements. They conduct scheduled meetings to capture configuration and provide technical support recommendations. SSTAM’s will evaluate customer needs to suggest upgrades or additional features and expansion. They will develop a deep technical understanding of the customer’s operating environment and liaise directly with Product Engineering for escalated issues. They will support case ownership to identify common issues for broader resolution (e.g. training, product, enhancements, etc.) Address minor enhancements to enable the customer experience as needed as well as answer product-related technical queries in a timely manner. | View Details |
Success Check
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Success Check | NUV-SERV-SCHECK | The Success Check model provides a standardized approach to support Partner led Nuvolo product implementations. Nuvolo provides a series of touchpoints at specific stages throughout the Customer’s implementation project to ensure our partners are equipped with Nuvolo’s best practices and recommended governance for a successful implementation. | View Details |
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