Services Catalog – Nuvolo Resources Site

Services Catalog

Nuvolo’s Services Catalog provides a pre-defined best-practice out-of-the-box setup packages. These fixed-scope engagements follow a pre-defined setup strategy to streamline the configuration process and focuses on a rapid time-to-value setup.

Nuvolo Enterprise

Package	SKU’s	Description	Details
Space	NUV-SERV-SP NUV-SERV-SP-EM	The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities.	View Details
Move	NUV-SERV-MV NUV-SERV-MV-EM	The Move feature within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders.	View Details
Reservations	NUV-SERV-RS NUV-SERV-RS-EM	The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device.	View Details
Space and Move	NUV-SERV-SPMV NUV-SERV-SPMV-EM	The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. The Move feature within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders.	View Details
Space and Reservation	NUV-SERV-SPRS NUV-SERV-SPRS-EM	The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device	View Details
Space, Move and Reservations	NUV-SERV-SPMVRS NUV-SERV-SPMVRS-EM	The Space, Move and Reservation solution gives space management teams an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. Move Management within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. Reservation Management allows employees or contractors to book a space using visual floor maps.	View Details
Clinical Maintenance	NUV-SERV-HTM NUV-SERV-HTM-EM	The Maintenance solution creates a single, cloud-based system of record that enables an accurate inventory of assets, devices, and equipment, s technicians can track and report maintenance all in one platform. It automates workflows and offers digital checklists for inspections, facilities assessments, equipment warranty tracking and more – all with online and offline mobile capabilities.	View Details
Facilities Maintenance	NUV-SERV-MAINT NUV-SERV-MAINT-EM	The Maintenance solution creates a single, cloud-based system of record that enables an accurate inventory of assets, devices, and equipment, s technicians can track and report maintenance all in one platform. It automates workflows and offers digital checklists for inspections, facilities assessments, equipment warranty tracking and more – all with online and offline mobile capabilities.	View Details
Real Estate	NUV-SERV-RE NUV-SERV-RE-EM	The Real Estate and Lease Management solution enables a single system of record for all lease contracts, landlords and their information, critical contract dates and reminders. It manages the lifecycle, the details and all related clauses of lease contracts. It also provides scheduled payment generation and payment management.	View Details
Warehouse Management	NUV-SERV-WH NUV-SERV-WH-EM	The Warehouse Management solution is an inventory control system consisting of a hierarchy structure, automated quantity monitoring, periodical quantity checks, and mobile capabilities. It is a single inventory control solution. The Stockroom -> Ails -> Shelf -> Rack -> Bin hierarchy allows technicians to accurately track the availability of parts in every bin in the inventory. With Warehouse Management system Inventory managers can plan and schedule physical counts and cycle counts work orders that ensure inventory is accurately maintained and up to date. Warehouse Management mobile capabilities allow technicians to manage cycle and physical count work orders and scan barcodes for easier navigation and work order filtering.	View Details
ServiceNow Setup	NUV-SERV-SNOW NUV-SERV-SNOW-EM	This service is to provide support of the installation of a ServiceNow Environment. It provides the connections to the client’s active directory and single sign-on.	View Details

Nuvolo SMB

Package	SKU’s	Description	Details
SMB Space & Reservations	NUV-SERV-SMB-SMR	Nuvolo Connected Workplace for SMB offers a cloud-based solution that replaces a host of disparate platforms with a single platform to manage all people, physical locations, assets and work — and make data transmissions between formally siloed segments not only possible but seamless. Nuvolo can achieve this without the Customer requiring the overhead and ongoing management of a traditional owned-instance of ServiceNow.	View Details
SMB Facilities	NUV-SERV-SMB-MAINT	Nuvolo Connected Workplace for Facilities SMB offers a cloud-based solution that replaces a host of disparate platforms with a single platform to manage all facilities equipment and related work — and make data transmissions between formally siloed segments not only possible but seamless. Nuvolo can achieve this without the Customer requiring the overhead and ongoing management of a traditional owned-instance of ServiceNow.	View Details
SMB GAM (GxP Asset Management)	NUV-SERV-SMB-GAM	Nuvolo Connected Workplace for Life Sciences SMB offers a cloud-based solution that replaces a host of disparate platforms with a single platform to manage all GxP and non-GxP devices and related work — and make data transmissions between formally siloed segments not only possible but seamless. Nuvolo can achieve this without the Customer requiring the overhead and ongoing management of a traditional owned-instance of ServiceNow.	View Details

Advisory Services

Package	SKU’s	Description	Details
Advisory Services	NUV-SERV-ADSERV-20	The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 20 hours of fixed support per week.	View Details
Advisory Services	NUV-SERV-ADSERV-10	The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 10 hours of fixed support per week.	View Details
Advisory Services	NUV-SERV-ADSERV-5	The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 5 hours of fixed support per week.	View Details

Support Services

Package	SKU’s	Description	Details
NUV-SPPT-TAM-100 NUV-SPPT-TAM-25 NUV-SPPT-TAM-50 NUV-SPPT-TAM-75	TAM Support Services	Technical Account Manager is a single point of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration reviews, and project-related requirements. They conduct scheduled meetings to capture configuration and provide technical support recommendations. TAM’s will evaluate customer needs to suggest upgrades or additional features and expansion. They will develop a deep technical understanding of the customer’s operating environment and liaise directly with Product Engineering for escalated issues. They will support case ownership to identify common issues for broader resolution (e.g. training, product, enhancements, etc.) Address minor enhancements to enable the customer experience as needed as well as answer product-related technical queries in a timely manner.	View Details