Services Catalog
Nuvolo’s Services Catalog provides a pre-defined best-practice out-of-the-box setup packages. These fixed-scope engagements follow a pre-defined setup strategy to streamline the configuration process and focuses on a rapid time-to-value setup.
Nuvolo Enterprise
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Space | NUV-SERV-SP NUV-SERV-SP-EM | The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. | View Details |
| Move | NUV-SERV-MV NUV-SERV-MV-EM | The Move feature within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. | View Details |
| Reservations | NUV-SERV-RS NUV-SERV-RS-EM | The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device. | View Details |
| Space and Move | NUV-SERV-SPMV NUV-SERV-SPMV-EM | The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. The Move feature within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. | View Details |
| Space and Reservation | NUV-SERV-SPRS NUV-SERV-SPRS-EM | The Space solution gives space management teams and move coordinators an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. The reservations feature within Nuvolo Space allows employees or contractors to book a space using visual floor maps—right from a desktop or mobile device | View Details |
| Space, Move and Reservations | NUV-SERV-SPMVRS NUV-SERV-SPMVRS-EM | The Space, Move and Reservation solution gives space management teams an easy way to visualize assets, employees, and workspaces in real time on a single platform. It turns static floor plans into interactive virtual guides and offers a wayfinding feature and reservation capabilities. Move Management within Nuvolo Space includes drag and drop move requests for both single and group moves. You can also associate move service activities to moves and auto-assign move work orders. Reservation Management allows employees or contractors to book a space using visual floor maps. | View Details |
| Clinical Maintenance | NUV-SERV-HTM NUV-SERV-HTM-EM | The Clinical Maintenance solution creates a single, cloud-based system of record that enables an accurate inventory of devices, so technicians can track and report maintenance all in one platform. It automates workflows and offers digital checklists for inspections, equipment assessments, risk, equipment warranty tracking, and more – all with online and offline mobile capabilities. | View Details |
| Facilities Maintenance | NUV-SERV-MAINT NUV-SERV-MAINT-EM | The Maintenance solution creates a single, cloud-based system of record that enables an accurate inventory of assets, devices, and equipment, so technicians can track and report maintenance all in one platform. It automates workflows and offers digital checklists for inspections, facilities assessments, equipment warranty tracking and more – all with online and offline mobile capabilities. | View Details |
| Real Estate | NUV-SERV-RE NUV-SERV-RE-EM | The Real Estate and Lease Management solution enables a single system of record for all lease contracts, landlords and their information, critical contract dates and reminders. It manages the lifecycle, the details and all related clauses of lease contracts. It also provides scheduled payment generation and payment management. | View Details |
| Warehouse Management | NUV-SERV-WH NUV-SERV-WH-EM | The Warehouse Management solution is an inventory control system consisting of a hierarchy structure, automated quantity monitoring, periodical quantity checks, and mobile capabilities. It is a single inventory control solution. The Stockroom -> Ails -> Shelf -> Rack -> Bin hierarchy allows technicians to accurately track the availability of parts in every bin in the inventory. With Warehouse Management system Inventory managers can plan and schedule physical counts and cycle counts work orders that ensure inventory is accurately maintained and up to date. Warehouse Management mobile capabilities allow technicians to manage cycle and physical count work orders and scan barcodes for easier navigation and work order filtering. | View Details |
| Clinical Capital Planning | NUV-SERV-CCPI NUV-SERV-CCPI-EM | The Capital Planning solution allows capital planners to quickly create short- and long-term capital plans, and review and analyze them through a real-time dashboard. It speeds up the planning process by easily identifying, assessing, and prioritizing the capital needs and asset repairs and replacements based on the most relevant data. | View Details |
| Facilities Capital Planning | NUV-SERV-FCPI NUV-SERV-FCPI-EM | The Capital Planning solution allows capital planners to quickly create short- and long-term capital plans, and review and analyze them through a real-time dashboard. It speeds up the planning process by easily identifying, assessing, and prioritizing the capital needs and asset repairs and replacements based on the most relevant data. | View Details |
| OT Security | NUV-SERV-OTS-ALL NUV-SERV-OTS-ALL-EM | Nuvolo’s OT Security modules (Inventory & Workflow; Monitoring and Response and Risk Assessment) are designed to keep up-to-date asset information by correlating your Connected Workplace assets with information from your real-time network monitoring solution. Correlated with security relevant information this will help secure the fleet. The framework for performing risk assessments surrounding Operation Technology, builds out a risk management framework, and associated controls to mitigate risk. | View Details |
| OT Security (Inventory & Workflow & Monitoring & Response | NUV-SERV-OTS-IWMR NUV-SERV-OTS-IWMR-EM | Nuvolo’s OT Security Inventory & Workflow module is designed to keep up-to-date asset information by correlating your Connected Workplace assets with information from your real-time network monitoring solution. Combined with OT Security Monitoring & Response, keep up-to-date asset information correlated with security relevant information to help secure the fleet. | View Details |
| GxP Asset Management | NUV-SERV-MAINT-GAM NUV-SERV-MAINTGAM-EM | Nuvolo’s GxP Asset Management Setup package provides a best-practice approach to the out-of-the-box setup of Nuvolo. Level of configuration supported by this Setup package will be limited to changes that do not impact executed core product validation scripts (OQ). The fixed-scope engagement follows a pre-defined setup strategy to streamline the configuration process and focuses on a rapid time-to-value deployment. | View Details |
| Capital Projects | NUV-SERV-CPRO NUV-SERV-CPRO-EM | Capital Projects solution allows clients to plan, track, and manage capital projects from one place with a project management solution fully integrated into the Connected Workplace. Capital Projects solution helps define any project requirements and deliverables, manage scope changes that may occur throughout the execution, ensure the project’s alignment with business objectives with a simple project approval workflow, use Gantt charts to follow up on progress, track project budget allocated per resource, mitigate issues and control risk, maintain meeting minutes and easily update the status of each step of the project and Create project templates that make the planning process for similar projects more efficient. The package will ensure the necessary data and the following areas with their out-of-the-box best practices are enabled for the client: • Business Case Management • Candidate Projects Management • Projects Management • Purchase Orders Management • Contracts and Budgets Management • Program Management | View Details |
| ServiceNow Setup | NUV-SERV-SNOW NUV-SERV-SNOW-EM | This service is to provide support of the installation of a ServiceNow Environment. It provides the connections to the client’s active directory and single sign-on. | View Details |
Nuvolo SMB
| Package | SKU’s | Description | Details |
|---|---|---|---|
| SMB Space & Reservations | NUV-SERV-SMB-SMR | Nuvolo Connected Workplace for SMB offers a cloud-based solution that replaces a host of disparate platforms with a single platform to manage all people, physical locations, assets and work — and make data transmissions between formally siloed segments not only possible but seamless. Nuvolo can achieve this without the Customer requiring the overhead and ongoing management of a traditional owned-instance of ServiceNow. | View Details |
| SMB Facilities | NUV-SERV-SMB-MAINT | Nuvolo Connected Workplace for Facilities SMB offers a cloud-based solution that replaces a host of disparate platforms with a single platform to manage all facilities equipment and related work — and make data transmissions between formally siloed segments not only possible but seamless. Nuvolo can achieve this without the Customer requiring the overhead and ongoing management of a traditional owned-instance of ServiceNow. | View Details |
| SMB GAM (GxP Asset Management) | NUV-SERV-SMB-GAM | Nuvolo Connected Workplace for Life Sciences SMB offers a cloud-based solution that replaces a host of disparate platforms with a single platform to manage all GxP and non-GxP devices and related work — and make data transmissions between formally siloed segments not only possible but seamless. Nuvolo can achieve this without the Customer requiring the overhead and ongoing management of a traditional owned-instance of ServiceNow. | View Details |
Advisory Services
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Advisory Services | NUV-SERV-ADSERV-20 | The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 20 hours of fixed support per week. | View Details |
| Advisory Services | NUV-SERV-ADSERV-10 | The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 10 hours of fixed support per week. | View Details |
| Advisory Services | NUV-SERV-ADSERV-5 | The Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. This package offers 5 hours of fixed support per week. | View Details |
Support Services
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Software Subscription Technical Account Management (SSTAM) | NUV-SPPT-TAM-25 / NUV-SPPT-TAM-25-EM NUV-SPPT-TAM-50 / NUV-SPPT-TAM-50- EM NUV-SPPT-TAM-75 / NUV-SPPT-TAM-75-EM NUV-SPPT-TAM-100 / NUV-SPPT-TAM-100-EM | The Software Subscription Technical Account Manager is a single point of contact for troubleshooting and support, follow-up and timely resolution of support cases, configuration reviews, and project-related requirements. They conduct scheduled meetings to capture configuration and provide technical support recommendations. SSTAM’s will evaluate customer needs to suggest upgrades or additional features and expansion. They will develop a deep technical understanding of the customer’s operating environment and liaise directly with Product Engineering for escalated issues. They will support case ownership to identify common issues for broader resolution (e.g. training, product, enhancements, etc.) Address minor enhancements to enable the customer experience as needed as well as answer product-related technical queries in a timely manner. | View Details |
Success Check
| Package | SKU’s | Description | Details |
|---|---|---|---|
| Success Check | NUV-SERV-SCHECK | The Success Check model provides a standardized approach to support Partner led Nuvolo product implementations. Nuvolo provides a series of touchpoints at specific stages throughout the Customer’s implementation project to ensure our partners are equipped with Nuvolo’s best practices and recommended governance for a successful implementation. | View Details |
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