Service Description: Nuvolo Advisory Service (5 Hours Per Week)

SKU Numbers: NUV-SERV-ADSERV-5

Overview


Nuvolo’s Advisory Services package provides thought leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite.

Customer Engagement Responsibilities


Customer is responsible for the following activities

  • Customer will provide the Nuvolo resource with system admin access as needed to provide the Service
  • Customer will onboard the Nuvolo resource and provide an overview of the system environment and scope of work
  • Customer is responsible for scheduling support and meetings with at least 72 hours of notification.
  • Customer is responsible for providing a trained implementation team that has completed Nuvolo’s Partner activation steps
  • The customer is responsible to engage the Nuvolo Advisory Resource for the allotted time per week
  • Customer will effectively manage its own employees and have in place proper contracts with third-party suppliers and sub-contractors and ensure all co-operate with Nuvolo as is necessary for the proper performance of the services.
  • Customer will inform Nuvolo personnel when and at the time any video or other recording is taken of Customer and Nuvolo or a Nuvolo Partner during the engagement, including without limitation meetings and training sessions, and will promptly provide Nuvolo with a copy of such recording.

Nuvolo Engagement Responsibilities


Nuvolo is responsible for the following activities

  • Provide leadership and guidance on best practices for the setup and implementation of the Nuvolo software suite. ​
  • Attend a daily internal project standup and provide Nuvolo subject matter expertise and guidance on Nuvolo solution design and configuration
  • Conducting research and sharing Nuvolo artifacts

Change Requests


If there is a change in scope, assumptions, capability discovered during the implementation kickoff then Nuvolo will require a Change Request. Any Change Request signed by both parties shall be effective as of the date set forth therein (each, a “Change Order”).  Instances in which a Change Order shall be required include: (1) Customer’s requests for out-of-scope Services; (2) discovery of new information that requires an increase in the scope of Services; or (3) Customer’s failure to fulfill any of its responsibilities if such failure delays the Services or requires Nuvolo to incur additional time or costs in performing Services.

If the parties do not agree on a Change Order, the Engagement shall proceed as originally set forth. If, however, the existing Engagement or any specific Services cannot proceed without an executed Change Order, Nuvolo may suspend Services until the Change Order is executed.

Delivery Terms


This package includes a fixed capacity of 5 hours per week and will be billed on a fixed schedule every four weeks. Nuvolo will deliver the services remotely. The duration of the engagement will be based on the quantity defined in the order form.

Any activities or tasks not specifically outlined in this Service Description are out of scope.

Performance By Third Parties


To the extent the agreement requires written approval by the parties to utilize third parties in delivery of the Services set forth herein, the parties agree that this SOW or Order Form shall constitute such approval.