OT Security Core Package

Overview

Nuvolo’s OT Security Core package is designed to deliver a streamlined, best-practice approach to operational technology security by harnessing a carefully selected subset of its robust standard features and functionalities. This core solution is tailored to align with proven industry standards, enabling organizations to efficiently manage their safety, accessibility, and availability of all operational technologies. By focusing on essential capabilities, the package supports compliance, enhances space efficiency, and fosters the adoption of industry-accepted methods, ensuring users benefit from both efficiency and consistency. With Nuvolo’s OT Security Core package, businesses can implement robust security strategies that address evolving operational threats while leveraging trusted best practices in the industry.

Pre-Requisites

• A fully configured ServiceNow instance.
• Implementation of the Nuvolo Asset & Maintenance Product, either supporting Facilities assets and/or Clinical assets.
• The Nuvolo Location Hierarchy is a shared hierarchal structure that is utilized across all products in Nuvolo
• A network monitoring tool, capable of sending Device and Alert information to Nuvolo

Core Approach & Scope

Initiation

Nuvolo’s Core Package utilizes a standardized implementation approach structured to ensure clarity, efficiency, and consistency throughout the project lifecycle. The initiation phase centers on setting expectations by reviewing the established scope of work, confirming deliverables, assigning roles, and detailing the implementation steps as outlined in the Order Form. Given the pre-defined scope of work, planning concentrates on organizing tasks according to the established methodology, setting specific milestones, and assigning resources to effectively support each phase of the project, which is expected to take twelve (12) weeks from project kickoff to production launch.

Implementation

Nuvolo will conduct a series of interactive workshops designed to guide you through the Nuvolo functionality delivered within the pre-defined scope of work. During these sessions, Nuvolo will review relevant user stories and seek Customer input to ensure the application is configured in alignment with your organization’s naming conventions and minor business requirements. This collaborative approach helps tailor the solution to your operational needs while adhering to best practices.

The following topics are covered as part of the OT Security Core Package:

• Security Lifecycle – The framework for performing risk assessments surrounding Operation Technology builds out a risk management framework, and associated controls to mitigate risk

• Network Device Management – Designed to keep up-to-date asset information by correlating your Connected Workplace assets with information from your network monitoring solution​
• Monitoring and Response – Correlated with security relevant information, Monitoring and
• Response helps to secure the fleet​
• Reporting, Portals & Dashboards – Configure the standard Nuvolo Portal with Customer logo and color schema, set up persona-based dashboards using standard reporting configuration options.

Nuvolo’s Core Package provides Standard Data Templates designed to facilitate the efficient collection of Customer data necessary for system migration. As part of the transition, all asset records and up to three years of historical data will be migrated from the Customer’s legacy system into the Nuvolo platform.

Two (2) weeks of User Acceptance Testing (UAT) are included during which key stakeholders and selected users rigorously test the system to validate functionality, data integrity, workflows, and business rules. Feedback collected during UAT allows for the identification and resolution of any issues prior to system launch. Any new requirements that may be identified are placed in a backlog for post-implementation enhancement considerations.

Closure

Following successful validation, Nuvolo offers end-user training using a “Train the Trainer” model to empower customer teams to take ownership of internal learning and drive long-term adoption. Customers have two options available via a separate Order Form to support Training:

1. Express Onboarding: Includes eLearning sessions available via Nuvolo Navigator for up to ten (10) learners and two Office Hours sessions with an expert trainer to address questions and provide clarification.  This level of training is suggested for existing ServiceNow and/or Nuvolo users with established administrators supporting the application.
2. Core Training: Includes eLearning sessions available via Nuvolo Navigator for up to ten (10) learners and Persona-based instructor-led virtual training sessions to support a more hands-on approach for application adoption.

This approach ensures that the Customer’s training team is fully prepared to support and educate their organization, driving user adoption, and maximizing the value delivered by the Nuvolo solution. To further reinforce successful adoption, Nuvolo’s project team provides an additional week of hypercare support following the production go-live, offering dedicated assistance to address any post-launch issues and ensure a smooth transition for end users.