Nuvolo’s Setup of ServiceNow Instance Service provides our clients with a dedicated environment connected to the client’s user authentication process. The fixed-scope engagement follows a pre-defined setup strategy to streamline the configuration process and focuses on a rapid time-to-value deployment.
The accompanying setup service will begin with a kickoff meeting for the teams to meet and review the implementation process. In addition, the current Active Directory (AD) and single sign on (SSO) implementation(s) will be reviewed.
Nuvolo will complete the following activities and tasks for the core environment setup:
The services outlined in this document will be integrated into the timeline of the accompanying setup service. This setup service may add up to two (2) additional weeks to the accompanying setup service.
Any additional effort required related to complexity, scope or project duration will be subject to the change request process.
Any activities or tasks not specifically outlined in this Service Description are out of scope.
If there is a change in scope, assumptions, capability, timeline or project duration (each, a “Change Request”) discovered during the implementation kickoff then Nuvolo will require a Change Request. Any Change Request signed by both parties shall be effective as of the date set forth therein (each, a “Change Order”). Instances in which a Change Order shall be required include: (1) Customer’s requests for out-of-scope Services; (2) discovery of new information that requires an increase in the scope of Services; or (3) Customer’s failure to fulfill any of its responsibilities if such failure delays the Services or requires Nuvolo to incur additional time or costs in performing Services.
If the parties do not agree on a Change Order, the Engagement shall proceed as originally set forth. If, however, the existing Engagement or any specific Services cannot proceed without an executed Change Order, Nuvolo may suspend Services until the Change Order is executed.